These Terms and Conditions ("Terms") govern the use of the god11 platform and all of its services. By registering on god11 or using its services, you are considered to have fully accepted these Terms. If you do not agree with any term, please refrain from using the platform.
1. General Terms
1.1 Acceptance of Agreement
By accessing the god11 platform, creating an account, or using any of its services, you confirm that you have read, understood, and agreed to comply with these Terms. These Terms form a legally binding agreement between you and god11.
1.2 Changes to Terms
god11 reserves the right to update or modify these Terms at any time. Registered users will be notified by email in the case of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.
1.3 Language & Interpretation
These Terms are prepared in the Bengali language, which is the authoritative version. In the event of any dispute, the Bengali version will be considered final.
2. Account Registration & Eligibility
2.1 Age Requirement
god11 services are available only to individuals aged 21 or older. By registering, you confirm that you meet this minimum age requirement. We may request proof of identity at any time for age verification. Providing false information will result in immediate account closure and all balances may be forfeited.
2.2 One Account Policy
Each individual may hold only one account. Creating multiple accounts for the same person or members of the same household is prohibited. If multiple accounts are detected from the same device, IP address, or payment method, god11 reserves the right to suspend all such accounts.
2.3 Accuracy of Registration Information
At the time of registration, you must provide accurate, complete, and up-to-date information, including:
- Your full legal name
- A valid email address
- An active mobile number
- Date of birth
If your information changes, please update your account immediately or contact our support team.
3. Account Security & Responsibility
3.1 Password & Login Credentials
It is your responsibility to keep your account login credentials completely confidential. god11 will never ask for your password by email or phone. Do not share your login details with anyone. Notify us immediately of any unauthorized access to your account.
3.2 Responsibility for Account Activity
You are responsible for all activity carried out from your account. god11 is not liable for any loss resulting from third-party access to your account, unless it was caused by a fault in god11's systems.
3.3 Identity Verification (KYC)
god11 may request identity verification at any time for the purpose of security and fraud prevention. This may include:
- A copy of a national ID card or passport
- Proof of current address
- Proof of ownership of the payment method
Withdrawals may be delayed until verification is complete.
4. Financial Transactions
4.1 Deposits
All transactions on god11 are conducted in Bangladeshi Taka (BDT/৳). Deposits are accepted through the following methods:
- bKash — Mobile Banking
- Nagad — Mobile Banking
- Rocket — Mobile Banking
- Bank Transfer — Major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank
The minimum deposit amount for each method is ৳200.
4.2 Withdrawals
The following rules apply to withdrawals:
- Minimum withdrawal amount: ৳500
- Withdrawal processing time: 15 minutes to 2 hours
- Withdrawals can only be made to the same payment method used for the deposit
- Withdrawals cannot be made if bonus wagering requirements have not been met
4.3 Third-Party Payments
Only payment methods registered in your own name may be used on your account. Payments or withdrawals through a third party are strictly prohibited and may result in account closure.
5. Bonuses & Promotions
5.1 Welcome Bonus
god11 offers new members a 100% bonus on the first deposit, up to ৳8,000. For example:
- Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
- Deposit ৳18,000 or more → ৳8,000 bonus → Total balance ৳26,000
5.2 Wagering Requirements
To withdraw after receiving the welcome bonus, you must wager 25 times (25x) the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of deposit plus bonus. Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before withdrawing bonus winnings.
5.3 General Bonus Terms
- Each bonus offer has its own validity period — the bonus will be cancelled once it expires
- god11 reserves the right to modify or withdraw any bonus offer at any time
- Bonuses are for personal use only — if bonus abuse is suspected, god11 will investigate and may cancel the bonus if necessary
- Bonuses cannot be claimed more than once from the same household or device
5.4 VIP Program
The god11 VIP program has three tiers:
- Bronze: Up to 0.5% weekly cashback
- Silver: Up to 1.0% weekly cashback
- Gold: Up to 1.5% weekly cashback
You can move up to a higher tier through continued active play. god11 reserves the right to modify VIP benefits.
6. Gaming Rules
6.1 Game Rules
Each game on god11 has its own rules. It is the user's responsibility to read the specific rules of a game before playing. If a technical error causes an irregularity in a game result, god11 reserves the right to determine the correct outcome.
6.2 Software & Technical Matters
All games are fair and operated through Random Number Generator (RNG) technology. No game result is predetermined and each round is completely independent. god11 is committed to ensuring fair play.
6.3 Sports Betting Rules
The following rules apply to sports betting:
- New bets may not be accepted after an event has started
- god11 reserves the right to void bets placed on clearly erroneous odds
- If match fixing or irregularities are suspected, related bets will be investigated
7. Prohibited Activities
The following activities are strictly prohibited on god11:
- Attempting to manipulate the platform's systems, software, or games
- Using bots, automated software, or artificial intelligence to place bets
- Money laundering or illegal financial activities
- Attempting to access another user's account
- Fraudulent activities against god11 or other users
- Abusing the bonus system or coordinated bonus abuse/bonus hunting
- Copying, decompiling, or reverse engineering any part of the platform
- Operating an account under a false identity
8. Account Suspension & Closure
8.1 Account Closure by god11
god11 may suspend or close an account without prior notice in the following circumstances:
- Any violation of these Terms
- Providing false or incomplete registration information
- Suspicious or Fraudulent Activity
- Failure to Verify Age
- Managing Multiple Accounts
8.2 Account Closure by User
You can close your account at any time. Please withdraw any valid balance before closing your account. If you wish to close your account due to self-exclusion or responsible gaming concerns, please contact our support team.
8.3 Inactive Accounts
god11 may apply a separate policy for accounts that have been inactive for an extended period. Users will be notified by email before any action is taken due to inactivity.
9. Responsible Gaming
9.1 god11's Commitment
god11 believes that gaming is a form of entertainment, not a source of income. We encourage all users to play responsibly. Set a budget for your entertainment and never exceed it.
9.2 Self-Exclusion and Limit Setting
god11 provides various tools to help you stay in control of your gaming:
- Set daily, weekly, or monthly deposit limits
- Temporary or permanent self-exclusion
- Cooling-off period (a break for a set period of time)
Contact our support team to activate these features. For more information, visit our Responsible Gaming page.
9.3 Protection of Minors
If you are concerned that a minor in your household may be able to access god11, please enable parental controls on your device.
10. Privacy and Data Protection
10.1 Data Collection and Use
god11 collects and processes your personal information for the purposes of providing services, ensuring security, and fulfilling legal obligations. We never sell your personal information to third parties.
10.2 SSL Encryption
All data transmission on the god11 platform is protected by SSL encryption. Our systems use the latest technology to ensure fair play and secure transactions.
10.3 Privacy Policy
To learn more about how your information is collected, stored, and used, please read our Privacy Policy page. The Privacy Policy is an integral part of these terms and conditions.
11. Intellectual Property
11.1 Ownership
The website, logo, graphics, text, software, and all content on god11 are the intellectual property of god11. Copying, reproducing, or distributing this content without permission is prohibited.
11.2 Third-Party Content
The games available on the god11 platform are the intellectual property of various third-party game providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. Their trademarks and content belong to the respective companies.
12. Limitation of Liability
12.1 Service Provided "As Is"
god11 provides its services on an "as-is" basis. god11 strives to ensure uninterrupted service, however temporary disruptions may occur due to technical issues, maintenance, or third-party reasons. god11 accepts limited liability for such disruptions.
12.2 Gaming Losses
The user bears full responsibility for any financial losses resulting from playing on god11. Online gaming and betting carry financial risk — only use funds that, if lost, would not affect your daily life.
12.3 Force Majeure
god11 is not liable for service disruptions caused by natural disasters, war, government directives, cyberattacks, or other circumstances beyond its control.
13. Service Changes
13.1 Service Updates
god11 may at any time change, update, or discontinue its services, game catalogue, offers, or features. Users will be notified in advance of significant changes wherever possible.
13.2 Maintenance
Services may be temporarily unavailable during scheduled maintenance. Any ongoing bets or games will be saved automatically during this time.
14. Contact and Complaints
14.1 Complaints Process
In the event of a dispute or complaint, please contact our support team first. god11 reviews all complaints fairly and impartially and works to resolve them as quickly as possible.
14.2 Support Channels
Our support team is available 24 hours a day, 7 days a week in both Bengali and English:
Live Chat: Connect directly on the platform
Email: [email protected]
Support Hours: 24/7 — all day, every day