Frequently Asked Questions
All answers to your questions about god11
From deposits to bonuses, VIP to customer support — find detailed answers about everything related to god11 on this page.
We have compiled the most frequently asked questions from god11 users here — divided into sections covering deposits, welcome bonus, VIP program, cricket betting, and customer support. Every answer is written in plain English so that both new and existing players can quickly find the information they need. If you cannot find an answer to your question, contact our support team directly.
Deposits Deposit
After logging in to god11, select the "Deposit" option and choose Nagad as your payment method. Send money to the Nagad number shown on screen using your Nagad app or by dialing *167#. Save the transaction ID and enter it in the god11 form. The minimum deposit amount is ৳200. Your balance is usually updated within a few minutes.
god11 does not charge any deposit fee of its own. However, a small charge may apply depending on your payment method's own rules — for example, the bKash or Nagad "Send Money" fee. This charge follows the policy of the respective mobile banking service and is outside god11's control. Check the fees section of your mobile banking app for accurate details.
Wait a moment first; there may be a short delay during busy periods. If more than 15 minutes have passed, contact god11 live chat with your transaction ID and a screenshot of the payment. The support team will verify quickly and correct your balance. Without a transaction ID the process may take longer, so keep a record of all transactions.
god11 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount is ৳200 for all methods. You can choose whichever is most convenient for you — all methods are secure and fast.
Bank transfers generally take a bit longer than mobile banking due to the separate bank clearing process. Transferring on a working day within banking hours will be faster. Confirming with the god11 support team by providing the reference number after the transfer will speed up the process. The minimum deposit amount of ৳200 applies.
VIP Program VIP
Under the god11 VIP program, members receive weekly cashback, priority customer support, special promotional offers, and higher withdrawal limits. The higher the tier, the greater the benefits. Cashback is added directly to your god11 balance, so there is an opportunity to get something back every week.
god11 has three VIP tiers in total. The Bronze tier offers up to 0.5% cashback per week. The Silver tier increases that to up to 1.0%. The highest tier, Gold, offers up to 1.5% cashback per week. Cashback is calculated weekly and added to your balance.
Cashback is calculated each week based on your gaming activity. A portion of your weekly losses is returned at the percentage rate set for your tier. The cashback amount is added directly to your god11 balance and can generally be used without additional wagering requirements — however, see the terms and conditions page for full details.
god11 automatically evaluates your progress and moves you to a higher tier as your regular play and gaming activity increases. Staying active is the key at every step — from Bronze to Silver and from Silver to Gold. Your current VIP status can be seen in the profile section of your god11 account.
BPL & International Matches Sports
Yes, god11 offers betting on BPL, T20 World Cup, IPL, and other international cricket tournaments. You can bet on various markets such as match winner, top run-scorer, top wicket-taker, and over/under. Check the available markets carefully before placing a bet.
Decimal odds are straightforward — multiply the odds by your stake to get your total return. For example, if Bangladesh's odds are 2.50 in a Bangladesh vs India match and you bet ৳100, your total return if you win is ৳250 (which includes your original ৳100 stake). That means a profit of ৳150.
An accumulator or "acca" bet combines multiple selections, and all the odds are multiplied together. If all selections are correct the return is much higher, but if any single selection is wrong you lose the entire bet. It offers the chance of a higher return but also carries more risk. For beginners, it is best to start with smaller accas.
If a match is cancelled due to rain or any other reason and there is no result (No Result), god11 generally cancels that bet and refunds the original stake. For accumulator bets, the cancelled leg is removed and the remaining legs are recalculated. Follow god11's terms and conditions for the exact rules.
Customer Support Support
Yes, the god11 support team provides service in both Bengali and English. Full support in Bengali has been ensured with Bangladeshi players in mind. You can ask questions in either language — you will receive a reply in that same language.
god11 has two support channels. The first is 24/7 live chat — chat directly on the site and get a quick response. The second is email: [email protected] — you can write in detail about complex matters. Both channels provide service in Bengali and English.
Yes, god11's live chat support is available 7 days a week, 24 hours a day. You can reach support at any time according to Bangladesh Standard Time (BST, UTC+6) — early morning, at night, or on holidays. Use live chat for urgent matters as it gives the fastest response.
Having certain information on hand before reaching out will help resolve issues faster: your god11 username or registered email, a brief description of the problem, when the problem occurred, and where applicable, a transaction ID or screenshot. With this information available, the support team will be able to assist you much more quickly.
Welcome Bonus Bonus
The wagering requirement for the god11 welcome bonus is 25 times and is calculated on the bonus amount only, not on the combined total of the deposit and bonus. Example: if you deposit ৳1,000 you receive ৳1,000 in bonus; you must wager this ৳1,000 bonus × 25 = ৳25,000 before withdrawing bonus winnings.
No, the welcome bonus is available only once per player — at the time of the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, it violates god11's rules and the accounts may be suspended. god11 verifies every account to ensure fair play.
In general, once a bonus has been accepted and some bets have been placed, cancellation is not straightforward. However, if you do not wish to use the bonus, inform god11 support as soon as possible. The bonus cancellation rules are detailed on the terms and conditions page. The support team will assist you based on your situation.
The god11 welcome bonus is 100% of your first deposit, up to a maximum of ৳8,000. This means that even if you deposit ৳8,000 or more, the bonus will be a maximum of ৳8,000. The bonus expires within a set time period — the exact deadline is stated in the promotion terms. If the wagering requirement is not met in time, the bonus may expire.
Deposit a minimum of ৳200 to receive a welcome bonus. Example: deposit ৳1,000 and ৳1,000 bonus is added, making your total balance ৳2,000. Another example: deposit ৳18,000 and you get a maximum bonus of ৳8,000, total balance ৳26,000. A bonus of more than ৳8,000 is never given.
Didn't find the answer to your question?
Our support team is by your side 7 days a week, 24 hours a day — in Bengali and English. Get instant help via live chat or send us the details by email.
Live Chat
The fastest support — go directly to the god11 site and start a chat.
Email Support
For complex questions, write to us:
[email protected]