god11's Privacy Policy

1Introduction

god11 ("we", "us", or "platform") is a trusted online gaming and betting service provider. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy clearly describes what information we collect when you use god11's website and related services, how we use it, who we share it with, and what your rights are.

This policy applies to all of god11's services, web pages, and communications. By using our services, you consent to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.

2What Information We Collect

god11 only collects information that is necessary to provide our services. The types of information we may collect are listed below by category.

2.1 Registration and Identity Information

When you create an account on god11 or access our services, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Email address and mobile number
• National ID card or passport number (where identity verification is required)
• Address and residential information
• Login identifier (username)

2.2 Financial Transaction Information

To process deposits and withdrawals, we may collect the following information:

• Mobile banking details (bKash, Nagad, Rocket account numbers)
• Bank account details (for bank transfers)
• Transaction history (deposit, withdrawal, and betting records)
• Transaction time and amount

Important: god11 never stores your full payment card number or banking password.

2.3 Technical and Usage Information

When you use our platform, some information may be collected automatically, such as:

• IP address and device type
• Browser type and version
• Page visit history and duration
• Cookie and session data
• Operating system information

3Purpose of Using Information

god11 uses collected information only for specific and legitimate purposes. We may use your information for the following reasons:

3.1 Account Management and Service Delivery

• Verifying your identity and managing your account
• Processing deposits and withdrawals
• Storing your gaming history and statistics
• Providing customer support and resolving issues
• Managing VIP benefits and bonuses

3.2 Security and Fraud Prevention

• Detecting and preventing illegal activity and fraudulent behavior
• Complying with anti-money laundering (AML) and know your customer (KYC) regulations
• Ensuring account security
• Maintaining system integrity

3.3 Service Improvement

• Improving the quality of our services
• Making the user experience more relevant
• Identifying and resolving technical issues
• Planning new games and features

3.4 Communication

• Sending important account-related notifications
• Providing transaction confirmation messages
• Issuing security alerts
• Managing promotional communications with your consent

4Information Sharing and Disclosure

god11 does not sell your personal information to third parties. However, in specific circumstances we may share your information with selected parties.

4.1 Service Provider Partners

We work with certain trusted third parties who help us operate our services. These include payment processing services, data hosting providers, and technology partners. Only the information necessary to deliver the service is shared with these partners, and they are bound by full confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose your information to comply with court orders, requests from government authorities, or applicable law. Any such disclosure is strictly controlled and limited to what is necessary.

4.3 Business Changes

If god11 undergoes any business restructuring, acquisition, or merger, your information may be transferred to the new entity. In such cases we will notify you in advance and ensure that your information remains protected to the same privacy standards.

5Cookies and Tracking Technology

god11 uses cookies and similar technologies to enhance your browsing experience and ensure the functionality of our services.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of the platform, such as maintaining login sessions and ensuring security. They cannot be disabled.
• Performance Cookies: These help us analyse our website's performance, such as identifying which pages are visited most.
• Functionality Cookies: These remember your preferences, such as language settings and other personalised settings.
• Analytics Cookies: These help us analyse overall usage patterns to improve our services.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit the functionality of some services.

6Data Security Measures

god11 has implemented the latest technical and organisational security measures to protect your information.

6.1 Technical Security

• All data transmission is secured using SSL (Secure Socket Layer) encryption technology
• Stored information is protected using industry-standard encryption methods
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active
• Additional layers of protection are used for payment information

6.2 Organisational Security

• Strict access control policies are followed — only authorised staff may view personal information
• All staff receive privacy training and sign confidentiality agreements
• A rapid response process is in place for data breach incidents
• Third-party partners undergo regular security assessments

6.3 Steps Taken in Case of a Data Breach

If a data breach occurs and affects your personal information, god11 will notify you as quickly as possible in accordance with applicable law and take the necessary steps.

7Data Retention Period

god11 retains your personal information only for as long as necessary. When determining how long to retain information, we consider the following:

• Information for account management is retained for as long as your account remains active
• Financial transaction records are retained for the period required by legal obligations
• Even after account closure, some information may be kept for a defined period to meet KYC and AML obligations
• In the case of a legal dispute or investigation, relevant information is retained until the matter is resolved

Once the retention requirement ends, god11 securely deletes or anonymises your information.

8Your Rights

As a member of god11, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information god11 holds about you. We will provide you with a copy of that information within the timeframe set by applicable law.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by contacting us directly.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited where data retention is required for legal obligations or legitimate business purposes.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. During this period god11 will retain your information but will not process it further.

8.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive marketing communications from god11, you may unsubscribe at any time through your account settings or by contacting our support team. Essential service-related notifications will continue to be sent.

9Protection of Minors

god11's services are strictly for users aged 21 or above only. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a person under the age of 21 has used our services or provided information, we will immediately close that account and delete the associated information.

Age is verified at registration and, where necessary, confirmed through the KYC process to ensure the user meets the minimum age requirement. If a parent or guardian believes their child has registered on god11, please contact us immediately.

10Policy Changes

god11 may update this privacy policy from time to time. Such changes may occur due to service improvements, legal changes, or updates to security standards.

For any significant changes, we will notify you in advance by email or through the platform. Continued use of our services after a change will be taken as your acceptance of the revised policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision to the policy. We recommend that you review this policy regularly.